EGG & MOO'S TERMS & CONDITIONS:
Quotes are created after your consultation and valid for 30 days as prices are subject to change.
To secure your wedding date a £50 deposit is required. This is a non refundable deposit and will not be returned should you cancel your booking.
The balance of your wedding cake booking is due 6 weeks before your wedding date. Once received this sum becomes non refundable should you wish to cancel your booking.
No further amendments to your order may be made in the final 6 week period.
Should you wish to borrow one of my milkglass stands for your wedding cake these are available only to my bespoke service couples and at the cost of £15. I require a deposit of £100 which I hold until the stand is returned in the same condition in which it was supplied within 3 days of your wedding. Late returns are charged at £10 per day and will be deducted from your stand deposit.
Egg and Moo's cannot be held responsible for any damage to the cake(s) once delivered and set up on the chosen cake stand.
Cakes are never to be chilled in the fridge.
All recipes contain milk, gluten and eggs and have been made in a kitchen that handles nuts, as such all products may contain traces of nuts and other allergens.
Decorated rich fruit cakes will keep for several months. Decorated (covered in fondant) sponge cakes should be eaten within 3 days of delivery/collection. I recommend that naked cakes are not left uneaten for more than 3 hours as the sponge will dry out. Cupcakes are best eaten on the day of collection or the following day – chocolate cupcakes do have a better longevity.
Wedding cakes are baked and decorated with the intention that it is to be eaten on the wedding day. Egg & Moo’s cannot be held responsible for the cake’s freshness beyond that date.
Cakes need to be cut with care; particularly fruit cakes, carrot cake and chocolate mud cakes which can easily crumble if not handled correctly. Use a long handled sharp bladed knife – ornamental knives used for photographs, are generally not suitable. Please note that some cakes will contain internal supports (which will need to be removed before serving) and will be supported by non-toxic foil card drums. The foil can sometimes be seen on the white ganache through the smoothing and scraping process of the crumb coat. I advise the cake to be cut in 1” x 1” coffee portions to maximise servings.
Rustic buttercream finished cakes and semi-naked cakes are not advisable during hot months unless there is sufficient air conditioning at your venue. Egg and Moo’s cannot be held responsible for heat damage to a buttercream finish cake(s) during hot weather once it has been set up at your venue.
During warmer months marquees get very hot if they do not have air conditioning. Egg and Moo’s cannot be held responsible for any damage caused to your cake(s) by heat or insects once it has been set up at your venue.
Cakes may include non-edible decorations which must be removed before cutting. These can include wires/fresh flowers, ribbons, models and internal supports.
Egg & Moo's cannot be held responsible for anything added to the cake after collection or delivery. If real flowers are being added to a cake after delivery/collection then it must be noted that the water residue can sometimes affect the icing or cake surface. It is also very important that the flowers have not been exposed to chemicals or pesticides if they are coming in contact with the cake(s).
If you choose to collect your cake please note that Egg & Moos cannot be held liable for any damage in transit. Cakes (especially tiered cakes) need to be placed on a flat surface either in the boot or foot well of your vehicle and NOT on the seat as this will make the cake lean and will lead to damage. Do not transport on a person’s knees and ensure the box cannot move around when in transit. Where possible use a non-slip mat to reduce the chance of movement and drive carefully over bumps and around corners.
If you have any concerns regarding your finished cake please notify me at the point of collection/delivery so I have the chance to rectify it in time for your event.
Compensation will never be given for any cake that has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake was fit for purpose for which it was supplied.
By securing your date with your non-refundable deposit you are agreeing to these terms and conditions.